We know that you will enjoy wearing your poppi ring - its so comfortable and you'll get tons of compliments and attention when you have it on, but the rings are not really intended to be worn everyday. Not to worry Ä if something happens, we recondition and repair them for free.
What do you do if you have worn your poppi
ring to death?
All you have to do is send back
all of the remaining parts - - you must include the silver band and enough of
the beads for us to determine what color it is. Put everything in a padded envelope
or small box and mail to:
poppi
105 north union street
studio 226
alexandria,
va 22314
Do you need to insure it?
Insurance
is totally up to you. If it gets lost, and you want to make a claim with the
carrier, if its insured, you will have a way to be reimbursed. We do recommend
sending repairs with some sort of –track-able” service. If using the US Postal
Service you can opt for delivery confirmation or signature confirmation. You
can also send it via UPS or FED EX. Just for the record, if we don't receive
a repair, we cannot fix it. Any failure of delivery to us is between the sender
and whatever carrier is used.
Since the ring is being re-strung anyway,
can the color be switched?
No. The broken item will be repaired using beads that
are the same as or as close to the original beads as possible.
How long does it take?
It usually takes us about 5-7 business days after we get it to turn
it around and send it back to you.
What if you broke or lost an earring?
Yes,
we can match your missing / broken earring. It can be replaced at half the
price of a pair of earrings. Ideally, you should send back the remaining earring
so we can match color, pattern and length. Just telling us that your –bluish/greenish
spiky earring” is lost, is not that helpful, and the likelihood of us guessing
wrong is greater than us getting it right. Please send it to the address above.
What about bracelets?
We fix those as well. The fee depends on how many beads
need to be replaced. We will call with estimated cost after we have had a
chance to look at what it will take to refurbish it to a like new condition.
The minimum cost to fix a bracelet is $15, the maximum cost usually does not
exceed $28.